Contact Us
This page explains how to get in touch with the editorial team at Best South Africa Online Casino. We cover a single market — offshore-licensed online casinos for South African players — and our contact details below reflect what we can and cannot help with.
What We Can Help With
We are an independent comparison site. Our team researches, reviews and maintains the casino listings, bonus assessments and payment guides published on this domain. We are happy to hear from readers on the following:
- Factual corrections — if something on a page is out of date or inaccurate, we want to know.
- Editorial feedback — suggestions for casinos, topics or payment methods we have not yet covered.
- Affiliate and commercial enquiries — if you represent a brand that operates in the South African market and want to discuss a listing, use the business contact below.
- General questions about how the site works, how we rank casinos, or how our editorial approach is structured.
What We Cannot Help With
We are a comparison and information site. We do not operate any casino, process any deposits or withdrawals, or hold any player funds. That means we cannot:
- Resolve disputes between a player and a casino operator.
- Retrieve a declined payment, reverse a withdrawal or unlock a bonus on your behalf.
- Access your account at any casino listed on this site.
- Provide legal or tax advice. Any tax-related query should go to a qualified South African tax practitioner — SARS does not treat recreational gambling winnings as gross income, but that general statement is not tax advice, and individual circumstances vary.
If you have a dispute with a casino, your first step is the operator's own support channel. For unresolved complaints involving a Curaçao-licensed operator, the Curaçao Gaming Authority runs a formal dispute process via its licensed operators. For responsible gambling support, the National Responsible Gambling Programme helpline is free and available 24 hours a day: 0800 006 008. You can also visit our responsible gambling page for tools and resources.
How to Reach Us
Email is the most reliable way to contact the team. Response times are typically within two to three business days. We do not operate a live chat or telephone line.
| Enquiry type | Contact address |
|---|---|
| Editorial and factual corrections | [email protected] |
| Commercial and affiliate enquiries | [email protected] |
| General feedback | [email protected] |
Please include the URL of the page you are writing about so the right editor sees your message first.
Our Editorial Independence
Best South Africa Online Casino earns commission when a reader follows a link to a casino and registers or deposits. That commercial relationship does not determine rankings or editorial assessments — commission does not buy position on this site. You can read more about how we work on our About Us page.
We cover offshore-licensed casinos that accept South African players. These operators are not licensed under the National Gambling Act 2004, which does not provide for online casino licensing in South Africa. Playing at such sites sits in a legal grey area — it is not criminalised for individual players, but consumer protections differ from those offered by locally licensed operators. Our terms and conditions set out the site's full position on this.
Responsible Gambling
If you or someone you know is experiencing harm from gambling, please reach out for support. The National Responsible Gambling Programme helpline is confidential, free to call and open around the clock:
0800 006 008
Self-exclusion tools, counselling referrals and further guidance are available on our responsible gambling page. You must be 18 or older to use this site or to register at any casino we list.